If we provide an RMA number you can return your items for a prompt refund or exchange to by Canada Post with tracked and insured mail. If you are dissatisfied with your order for any reason contact us by email. Paints, painting accessories, Chessex dice cubes or bulk dice.Any electronic games and/or computer software.All Sports/Trading Card Game products (Magic: The Gathering, Pokémon, etc.).The following items will not be eligible for exchange even with the factory seal: Any wooden products, or products under the Classic Games category.Damage to internal components or missing components due to manufacturing error.Orders shipped internationally (outside of Canada).Items at a discount of 25% off or greater.Items are ineligible for any exchanges or refunds under the following circumstances: ![]() Please see our comprehensive Sales Policy in store for more information. Border City Games retail location does not offer refunds for items purchased in store. Please note, only items shipping using our couriers (Canada Post) are eligible for a refund under this policy. * AT TIME OF PURCHASE/CHECKOUT YOU ARE AGREEING TO OUR TERMS OF SERVICE AND ALL POLICIES STATED ON OUR SITE.* Return Policy for bordercitygames.ca
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